Reference

How we protect what you share with nagita188

When you open an account with us, your personal information stays encrypted and separate from your gaming activity.

End-to-end account encryptionDANA, OVO, GoPay, QRIS secure24/7 privacy support
nagita188 How we protect what you share with nagita188
REACH OUR TEAM

How to request access or changes to your data

Live Chat Open your account, head to the lobby footer, and tap 'Support'. Our team responds in under 5 minutes during operating hours and can walk you through data requests or account privacy updates.
Email Support Send a request to our privacy officer at [email protected] with your account email and the data you want to access or modify. We confirm receipt within 24 hours and deliver your data copy within 7 working days.
In-Account Settings Log in, navigate to Account > Privacy Settings, and you can view your stored information, download a copy, request correction or ask us to erase non-essential data at any time.
SECURITY & RETENTION

Data handling, cookies and your account safety

Encryption

Every login, deposit and withdrawal is encrypted with TLS 1.2 protocol. Your password is hashed in our database; even our administrators cannot see it in plain text. All API calls between your device and our servers are protected.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and lobby preferences. Analytics cookies help us spot payment delays or app crashes; you can disable these in your browser settings without losing access to play.

Retention Policy

Active account data is retained for as long as you play. Closed accounts stay anonymised for 3 years for tax and dispute purposes, then deleted. Payment records are kept for 5 years where local law requires; you can request earlier deletion if not under investigation.

Third-Party Sharing

We do not sell your data. We share your name and transaction summary with DANA, OVO, GoPay and QRIS to process deposits; with our payment processor to verify withdrawals; and with authorities where local law permits or a legal order requires it.

Account Recovery

If your account is compromised, we can reset your password, review login history from your phone or desktop, and help you recover funds if fraud occurred. Contact our support team immediately via live chat or email with proof of identity.

Data Request Rights

You can request a copy of all your data, ask us to correct errors, object to certain uses, or request deletion of non-essential records at any time. We'll honour requests within 7 working days and explain any data we must keep for legal or safety reasons.

Frequently asked about privacy on nagita188

No. We verify your identity at account creation to comply with local law and prevent fraud. You must provide your legal name, email and phone number. This also ensures your withdrawals go to the correct bank account or e-wallet. Players in Surabaya and Bandung use the same verification process.

Your account name and email are marked inactive immediately. Transaction history and payment records stay in our system for 3 years for compliance, then deleted. Your login history and game session data are anonymised within 30 days. You can request full deletion of non-essential records by emailing [email protected].

We do not share your account details, game history or financial data with external websites or apps. We only share transaction details with DANA, OVO, GoPay and QRIS to process your deposits and withdrawals. Law enforcement requests are handled where local law permits.

Log into your account, go to Account > Privacy Settings > Download My Data. We'll compile your profile, transaction log, game history and all stored information into a file within 7 working days. You can also email [email protected] to request a copy directly.

Yes, but only the reference number, timestamp and amount are stored. Your actual payment credentials (bank details, card numbers) are never stored by us. DANA, OVO, GoPay and QRIS handle that encryption. We use the reference number to match deposits to your account and prevent duplicate credits.

Functional cookies (login, language, preferences) cannot be disabled without losing account access. Analytics cookies are optional; turn them off in your browser settings under privacy. Disabling them does not affect your ability to play or withdraw. We still log essential security events like login attempts.

Contact our support team immediately via live chat or email [email protected]. Include your account email and describe the issue. We will review your login history, check for unauthorised access, reset your password, and investigate within 24 hours. If fraud occurred, we will help recover funds where possible.